FAQS

Account Privacy & Security Q&A
Q3: What personal information will the platform collect during usage? A: We only collect necessary receiving address, contact info and order transaction data for order fulfillment. We never collect irrelevant browsing album, local device private file and extra personal identity information without user authorization.
Q4: How long will platform reserve historical order data? A: Encrypted order data will be reserved for long-term after-sales inquiry use. Users can apply data clearance application anytime to erase historical order records permanently complying with privacy regulations.
Order Operation & Transaction Q&A
Q5: Can I cancel paid orders freely before warehouse shipment? A: Pre-outbound paid orders support free cancellation without service fee. Once packing procedure starts, cancellation will generate tiny material packing cost deducted from refund amount fairly.
Q6: What if payment deducted successfully but order not generated? A: System occasional network delay may cause order asynchronous update. Submit payment screenshot to service team, we verify payment record manually, regenerate valid order or initiate full refund within 24 hours actively.
Logistics Packing & Transit Q&A
Q7: Can I request extra fragile warning label for my parcel? A: Yes. Leave fragile reminder in order remark column at checkout, our warehouse team will paste exclusive warning label and add extra shockproof packing for targeted parcel protection free of charge.
Q8: Who bears cost for parcel lost during transit? A: Verified in-transit parcel loss will be fully undertaken by our platform. We provide full item reshipment or unconditional full refund according to user’s personalized choice without extra waiting cost.